Posts in category E-Commerce


E-Commerce

Visa Seeks to Build Online B2B Ecosystem

Visa this week announced the Visa Ready Program for Business Solutions, a strategic framework to help ensure that tech companies integrating with Visa’s B2B payment services and data solutions meet the company’s standards and are market ready. The program lets Visa’s tech partners quickly integrate and approve various Visa B2B payments solutions, including enhanced data, virtual card integration, payables automation, and payment controls.

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E-Commerce

Walmart Delivers E-Commerce Stunner

Walmart on Thursday reported soaring e-commerce growth during its fiscal first quarter, along with strong organic sales figures — results that suggest rival Amazon may have a fight on its hands. Online sales grew a stunning 63 percent during the quarter, perhaps in response to the company’s newly introduced free two-day shipping and its upgraded mobile app.

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E-Commerce

Will Amazon Go Reinvent Retail?

Every time I walk into a retail store, I grumble about the same pet peeve. After walking the aisles and filling the basket, you then must go through the most inefficient checkout process. First you unload everything in your basket, then it’s rung up, then you put the items in bags that go back into your basket before you can walk out of the store. There must be a better way.

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E-Commerce

Twitch Aims to Get Ahead of Steam

Twitch, the Amazon-owned live-streaming video platform, has launched its highly anticipated online game store. It includes goodie bags and other incentives, both for gamers who take the plunge and streamers who provide the content. Twitch earlier this year announced that it would be selling games and in-game content directly through the online store, competing with major gaming sites like Steam.

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E-Commerce

Why Companies Botch Customer Care

Do your customers come first? Companies spend a fortune to win and keep their customers. They advertise and market their products and services like crazy. Because of that cost, you would think every company would want to keep its customers happy. It’s more cost-effective to keep an existing customer than to win a new one. If that’s the case, why do some companies screw up customer care so badly?

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E-Commerce

Amazon Growth Spurt to Create 100K New Jobs

Amazon on Thursday announced it will create more than 100,000 new jobs across the United States over the next 18 months, ranging from entry-level opportunities to positions for engineers and software developers. All will be full-time jobs with full benefits. Many of the jobs will be in new fulfillment centers currently under construction in Texas, California, Florida, New Jersey and other states.

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E-Commerce

Amazon Prime Air Zips Through British Countryside

Amazon on Wednesday announced that it had completed its first drone delivery in the UK. During the private customer trial period, packages of up to 5 pounds will be delivered within half an hour. The first live delivery took place a week ago, when a highly automated drone delivered a bag of popcorn and an Amazon Fire TV to a customer near Cambridge. It took 13 minutes for the order to arrive.

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E-Commerce

Amazon’s Register-Free Grocery Shopping Could Disrupt Retail

Amazon on Monday unveiled a prototype convenience store called “Amazon Go,” which uses mobile e-commerce, machine learning and computer vision to allow customers to make purchases without a cashier. The 1,800 square foot concept store in Seattle uses the company’s Just Walk Out technology, which incorporates many of the same concepts found in self-driving cars, Amazon said.

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E-Commerce

Beware of Wildly Inconsistent Online Shopping Rules

Before you sit down at your kitchen table and lose money shopping for Christmas and holiday gifts, you’d be well advised to learn the rules of the online shopping road. They can be very different from one vendor to another, so shop carefully. Some companies do a great job with customer care. Others don’t. I have been both delighted and burned several times, and I’d like to share some of my personal experiences to help you shop more safely.

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