Business chat has come into its own, with Microsoft debuting its Teams system for Office 365 in March and Google promising to deliver Hangouts Chat for G Suite later this year. What had been a market owned by niche technology companies—Slack for its Slack for Teams and Atlassian for its HipChat—suddenly became an arena for the 800-pound gorillas of office software, Microsoft and Google, as they each seek to own the whole collaboration and communications experience within an enterprise.

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